Your Privacy Is Our Priority
Your personal information is completely safe at 93bdok. Read our privacy policy and stay assured.
Introduction
Welcome. This privacy policy applies to the 93bdok platform. 93bdok ("we", "our") operates a safe and reliable online gaming service for users in Bangladesh. This policy tells you how we collect, use, and protect your personal information.
By using the 93bdok website or registering for any service, you agree to the terms of this privacy policy. If you do not agree with any term in this policy, please refrain from using our site. We reserve the right to update this policy at any time — any changes will be published on the website.
What Types of Information We Collect
93bdok may collect various types of information in order to provide you with our services. The categories of information collected are described in detail below:
1.1 Personal Identity Information
- Full name and date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport details (for KYC verification)
- Banking or mobile financial service account information
1.2 Technical and Device Information
- IP address and login time
- Browser type and operating system
- Device identifier information
- Site navigation and page visit records
1.3 Transaction Information
- Deposit and withdrawal amounts and history
- bKash, Nagad and Rocket transaction details
- Bonus claims and wagering activity
- Gaming history and betting activity
1.4 Communication Information
When you contact our customer service team via live chat or email, a record of that conversation may be stored — for the purpose of improving service quality and resolving disputes.
How We Use Your Information
93bdok uses collected information only for legitimate and necessary purposes. The purposes of use are listed below:
2.1 Account Management and Service Delivery
We use your personal information to verify your registration, keep your account active, process transactions, and provide gaming services without interruption.
2.2 Identity Verification and Security
KYC (Know Your Customer) procedures are carried out to confirm the age of each account (21+ confirmation) and as part of anti-fraud management.
2.3 Maintaining Financial Integrity
Transaction patterns are monitored to prevent money laundering (AML) and detect fraud. Reporting suspicious activity to the relevant authorities is our legal obligation.
2.4 Responsible Gaming
Information is used to monitor playing habits and provide responsible gaming support, as well as to identify problematic behaviour early.
2.5 Communication and Customer Service
Your email and mobile number may be used for account-related notifications, promotional offers (if you have given consent), service updates, and customer service communications.
Sharing Information with Third Parties
93bdok never sells your personal information. However, information may be shared with third parties in the limited circumstances listed below:
- Payment processors: Information required to complete transactions through bKash, Nagad and Rocket is provided to the respective service providers.
- Technical service providers: The minimum necessary information is shared with trusted partners for hosting, cybersecurity, and data analytics services.
- Legal obligations: Information may be provided in response to a court order or a lawful request from a law enforcement authority.
- Fraud prevention: Specific information may be shared with relevant regulatory bodies to prevent fraud or financial crime.
Cookies and Tracking Technology
Cookies and similar technologies are used on the 93bdok website. Cookies are small data files stored in your browser that improve site performance and your experience.
4.1 Essential Cookies
These cookies are necessary for the core functions of the site — such as maintaining login sessions and storing security tokens. Without them, the site does not work properly.
4.2 Performance and Analytics Cookies
Analytics cookies are used to understand which pages of the site are used most and where errors occur. This information is collected in a completely anonymous form.
4.3 Managing Cookies
You can disable cookies from your browser settings. However, disabling certain cookies may prevent some features of the site from working properly.
Data Storage and Security
To ensure the security of your information, 93bdok has adopted industry-standard technical and administrative measures.
5.1 Encryption Technology
All data transmission between you and our servers is protected by SSL/TLS encryption. Stored sensitive information is kept in encrypted form.
5.2 Access Control
Only authorised staff can access your information for specific purposes. A log of every access is retained.
5.3 Data Retention Period
Information is retained while your account is active and, after it is closed, for a specific period as required by legal obligations. Transaction and financial records are kept for the period prescribed by applicable regulations.
5.4 Response to a Data Breach
If a data security incident ever occurs, 93bdok will take prompt action and, where applicable, notify affected users in a timely manner.
Your Rights
As a user of the 93bdok platform, you have the following rights over your own information:
- Right to access: You may request to know what information we hold about you.
- Right to rectification: If there is any error in your information, you may request a correction.
- Right to erasure: In certain circumstances it is possible to request that your information be deleted, however some information must be retained for a specific period due to legal obligations.
- Right to restrict processing: You may request that processing of your information for specific purposes be stopped.
- Right to withdraw from marketing communications: It is possible to unsubscribe from promotional communications at any time.
- Right to data portability: You may request a copy of your information in an organised and readable format.
To exercise any of the rights listed above, please contact our support team. We generally respond to requests within 30 business days.
Protection of Minors' Information
93bdok strictly provides services only to those aged 21 or over. We do not knowingly collect personal information from any minor.
Age verification is in place at the time of registration. If we learn that a minor has opened an account on our platform, that account will be closed immediately and the relevant information will be deleted.
International Data Transfers
Your information may be stored or processed on servers located outside Bangladesh as required for the operation of the service. For any such transfer, we ensure that data protection standards are maintained and applicable laws are complied with.
Data processing agreements are in place with international partners, setting out the terms for data protection.
Links to Third-Party Websites
The 93bdok website may occasionally contain references to third-party websites. However, these sites are not under our control and we are not responsible for their privacy policies.
We advise you to read the privacy policy of any third-party site carefully before using it.
Changes to the Policy
This privacy policy may change from time to time due to business changes, legal updates, or technical improvements. For any significant changes, we will:
- Notify you by publishing the updated policy on the website
- Mark the change by updating the "Last Updated" date at the top of the page
- For important changes, a notification may be sent to your registered email
If you continue to use the site after a change, it will be assumed that you have agreed to the revised policy.
Contact Us
You can contact us for any questions, requests, or complaints related to the privacy policy. Our team is ready to assist 7 days a week, 24 hours a day.
After receiving any request regarding the protection of your information, we will aim to respond within a maximum of 30 business days.